Refund and Returns Policy

At Cubit Furniture, every piece is custom-made to suit the unique requirements of our customers. Because of the personalised nature of our products, we follow a strict no return and no refund policy once an order has been confirmed.

Order Confirmation & Payments

• To initiate production, we require a 50% advance payment at the time of booking.
• The balance 50% payment is due after the customer has either viewed a product video or carried out a physical examination at our workshop.
• Only after receipt of the full payment is the furniture shipped and installed at the customer’s site.

Transparency & Pre-Order Checks

To avoid any disputes regarding size, design, or finish, we encourage a physical site meeting and detailed discussions prior to order finalisation. This ensures that every element of the furniture is understood and agreed upon before production begins.

Non-Eligibility for Returns & Refunds

• As each product is made-to-order, cancellations, returns, or refunds are not possible once production has commenced.
• Natural variations in wood, fabric, finish, or texture are inherent to handcrafted furniture and shall not be considered defects.
• Delivery and installation are carried out with the utmost care, but Cubit Furniture shall not be liable for damages caused by misuse, improper handling, or post-installation changes made by the customer.

Commitment to Quality

While refunds are not applicable, we stand by the quality and craftsmanship of our products. All hardware components come with a 3-year warranty on functionality, as detailed in our Warranty Disclaimer.

By placing an order with Cubit Furniture, you acknowledge and agree to the terms of this Return & Refund Policy.